Vincaza Returns & Refunds Policy
At Vincaza, we want you to feel completely confident in every purchase. If for any reason you’re not entirely satisfied, we offer a 30-day return policy. Giving you 30 days from the date your order ships to request a return.
Eligibility for Returns
To qualify for a return, your item must be unused, in its original condition, and returned with proof of purchase.
It’s your responsibility to ensure the item is securely packaged and returned to us in a resalable condition.
To start a return, contact us here. Once your request is approved, we’ll provide your Return Merchandise Authorisation (RMA) number and detailed shipping instructions.
Please note: items sent without an approved return request or RMA number cannot be accepted.
If you have any questions at any stage, our customer care team is here to help.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or not as described, contact us immediately.
Include:
- Clear photos of the product and packaging
- A brief description of the issue
Our team will review the case promptly and arrange a replacement or refund as appropriate.
Exceptions and Non-Returnable Items
For health and hygiene reasons, certain products may be non-returnable once opened or used.
If you’re unsure whether your item qualifies, please contact us before returning.
Exchanges
Need something different?
The quickest way to exchange is to return your original item and place a new order once your return has been accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
Approved refunds will be processed automatically to your original payment method.
Please allow time for your bank or card provider to complete the transaction.
European Returns
Customers across the European Union and EEA enjoy the same return rights and terms as UK customers.
All EU returns follow the same 30-day policy, eligibility criteria, and process outlined above.
You may return items to our UK returns centre, or where available, to our authorised EU logistics partner (details provided upon approval of your return request).
All return shipping costs and conditions remain consistent across the UK and Europe, in full compliance with Google Shopping return requirements.
Shipping Your Return
Use the RMA number provided with your approved return request and ship to:
Vincaza Returns
401 Luton Road
Kent, ME4 5BH
United Kingdom
Please retain your shipping receipt or tracking number until your refund is confirmed.
Need Help?
For any questions about returns, refunds, or exchanges, our support team is ready to assist.
Contact us here for quick, friendly help.